MS ISO 9001:2000
Prosedur Pengendalian Kursus (UPM/FPP/PR/UG08)
Prosedur Penilaian Prestasi Pembelajaran (UPM/FPP/PR/UG09)
Prosedur Pengendalian Aduan Pelanggan (UPM/FPP/PR/PEN09)